Castlewood Texas HOA

Board Meetings 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

The Owners of each Lot will jointly and severally have the duty and responsibility, at their sole cost and expense, to keep their Lot and all Improvements thereon in good condition and repair and in a well-maintained, safe, clean and attractive condition at all times.  The Board, in its sole discretion, will determine whether a violation of the maintenance obligations set forth in this Section has occurred.  Such maintenance includes, but is not limited to the following, which must be performed in a timely manner, as determined by the Board, in its sole discretion: (i)Prompt removal of all litter, trash, refuse, and wastes. (ii)Lawn mowing and edging. (iii)Tree and shrub pruning. (iv)Watering. (v)Keeping exterior lighting and mechanical facilities in working order. (vi) Keeping lawn and garden areas alive, free of weeds, and attractive. (vii)Keeping planting beds free of turf grass. (viii)Keeping sidewalks and driveways in good repair. (ix)Complying with Applicable Law. (x)Repainting of Improvements. (xi)Repair of exterior damage, and wear and tear to Improvements.

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 


Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 


Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

  • TownSq App: Submit a request via our web and mobile application.  
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
  • Kevin Henry Community Manager: By phone at 512-852-7943. Via email ACTHmanager@goodwintx.com
  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.


Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 


Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Castlewood Texas HOA  

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
  • What is the Management ID?

6587

  • When is my assessment due?

January 1st, Annually 

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.


Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 


Resales

•    How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    How much does a lender questionnaire cost?

Visit our website by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    I'm the Lender and would like to get a statement.  Is there a charge for this?

A Statement can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com

 

Rules/Regulations

  • What is the community's rental/leasing policy?

Nothing in the Declaration shall prevent the rental of any Residence by the Owner, thereof; provided, however, any such rentals shall be accomplished only by bona fide written lease with terms of at least six (6) months, and the rental of any Residence for less than six (6) months is prohibited. Residences may be rented or leased only by written leases and subject to the restriction that the tenant shall be subject to the terms and conditions of this Declaration and the rules and regulations promulgated by the Association as though such tenant were an Owner.  Each Owner agrees to cause his lessee or the person living with such Owner to comply with this Declaration and the rules and regulations promulgated pursuant hereto, and is responsible and liable for all violations and losses caused by such tenants or occupants, to the extent the tenants or occupants do not fully satisfy their liability for any such violation.  All provisions of this Declaration and any of the rules and regulations promulgated pursuant hereto that govern the conduct of owners and that provide for sanctions against Owners shall also apply to all occupants of any Residences.  Within thirty (30) days after leasing Residence, the Owner of the Residence must give written notice to the Association of the name of the tenant and the present address of the Owner, and deliver a copy of the lease to the Association.  A tenant must agree to the provisions of this Declaration and if the tenant is in breach of or in violation of this Declaration the Owner shall be liable to the Association for any fines as a result of such breach or violation.


  • What is the community's pet policy?

No Pets may be kept that interfere with the health or safety of the Property.  No more than a total of four (4) dogs or cats (or a combination of four (4) dogs and cats), up to a combined weight of no more than 120 pounds, will be permitted on a Lot.  Dogs and cats must be restrained by a leash or confined in the Building Site or the Landscaped Area inside a fenced area or within the Residence unless accompanied by and under the control of a person in designated dog run areas.  Pet owners are required to promptly remove and sanitarily dispose of their pet's waste on the Common Properties and Parkland.  Pet owners that are cited for three (3) pet waste violations may by fined by the Association.  It is the pet Owner's responsibility to keep the Lot clean and free of pet debris.  All pets must be properly tagged for identification and vaccinated against rabies.  Owners of dogs must keep the dogs from barking so as not to be a nuisance as defined in the Code of Ordinance of the City of Taylor.


TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

  • Easily communicate with neighbors, community managers, and board members 
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…


  • How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip code (Physical property address)
  3. Provide your email address and create a password 
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.